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Intern - Customer Management Project (Offspring Inc Sdn Bhd) Office Based Internship

PETALING JAYA, Selangor

The intern(s) we are looking for will assist the Manager to help our customers to manage issues and questions, give customers information about our products and services, take orders, and process returns for Offspring Inc Sdn Bhd. (A subsidiary company under Sedania Innovator Berhad)

To maintain a positive and professional attitude and response toward customers at all times.
To handle all types of complaints using the concept of one-face-to-customer from all channels.
To assist to liaise with internal logistics in resolving all complaints on pre and post-delivery issues.
To assist to liaise with respective HOD to respond promptly to inquiries from social media or online platforms about product information, pricing, availability, etc.
To assist to resolve customer issues on ordering, promotion code and payment to ensure the orders are captured correctly and products are delivered promptly.
To keep records of customer interactions, transactions, comments, complaints, action plan taken and turnaround time to resolve the complaint and submit the report to superior for productivity improvements.
Responsible to monitor and resolve any return request from customers.
Responsible to update and file the Customer Care reporting on daily basis.
To assist in all other duties assigned by superior.

Ability to manage multiple priorities and respond in a timely manner to request.
Proficient in written and spoken English and Malay.
Proficiency in Microsoft Office (eg: Word, Excel, and Power Point).
Education in Customer Service, Marketing or equivalent courses.